How to Request Account & Data Deletion
Effective Date: March 2026
Eden is designed with privacy first. Most of your data lives only on your device — but if you'd like us to delete anything we may hold (such as contact submissions or redemption code records), follow the steps below.
Steps to Request Deletion
Tapping the button above opens your email app with the request pre-filled.
Instant Self-Service Option
What Data We Hold & What Happens to It
Eden is built to collect as little data as possible. Here is a complete breakdown:
| Data Type | Where It's Stored | On Deletion Request | Retention Period |
|---|---|---|---|
| Reading progress & history Stories completed, quiz scores, badges earned |
Your device only | Deleted immediately | Cleared via in-app reset or uninstall |
| Favorites & preferences Saved stories, appearance settings, profile name, age group |
Your device only | Deleted immediately | Cleared via in-app reset or uninstall |
| Parental control settings Screen time limits, PIN, content restrictions |
Your device only | Deleted immediately | Cleared via in-app reset or uninstall |
| Contact form submissions Messages sent through the in-app or website contact form |
Our secure server | Deleted within 30 days | Up to 30 days after deletion request |
| Reviewer / gift code records Record of whether a code was redeemed (no personal data linked) |
Our secure server | Deleted within 30 days | Up to 30 days after deletion request |
| Subscription purchases Managed exclusively by Apple App Store or Google Play Store |
Apple / Google servers | Not held by Eden | Governed by Apple/Google policies |
| Payment information Credit cards, billing details |
Not collected | Never collected | N/A — Eden never receives payment data |
| Personal identification Name, email, phone, photos, location |
Not collected | Never collected | N/A — Eden does not require accounts |
Data We Do Not Collect
- Names, email addresses, phone numbers, or any personal identifiers
- Photos, videos, or microphone recordings
- Precise or approximate location data
- Device contacts or calendars
- Advertising IDs or cross-app tracking identifiers
- Health or biometric data
- Financial or payment information
Children's Privacy (COPPA)
Eden is designed for children and takes COPPA (Children's Online Privacy Protection Act) compliance seriously. We do not knowingly collect any personal information from children under 13. All app data is stored locally on the device and is fully under parental control. Parents can delete all data instantly using the Reset All Data function in the app settings at any time.
California & GDPR Rights
If you are a California resident (CCPA) or in the European Economic Area (GDPR), you have the right to:
- Access the data we hold about you
- Delete your data (as described on this page)
- Correct inaccurate data
- Object to processing of your data
- Data portability — receive your data in a common format
To exercise any of these rights, email us at support@edenkidsbible.com. We respond within 7 business days.
Contact Us
For any privacy-related questions or to submit a deletion request:
- 📧 support@edenkidsbible.com
- Subject line: Data Deletion Request
- Response time: within 7 business days
- Deletion completed: within 30 days of confirmation
You can also visit our Privacy Policy for full details on how we handle your data.